Buyer Terms and Conditions

Highland Hiddle

An online marketplace especially for crafts handmade in the Scottish Highlands and Islands

Terms and conditions for buying on Highland Hiddle - these terms will apply as between Highland Hiddle and those buying items via the website and shall apply unless otherwise agreed in writing.

1. Who we are

We are Handmade in the Scottish Highlands Limited (SC659918) a company registered in Scotland and trading as Highland Hiddle. Our registered office is 28 Queensgate, Inverness IV1 1DJ. We can be contacted at harriet@highlandhiddle.co.uk and 07803 728481.

In these terms, we are referred to as Highland Hiddle, HH, we and us.

In these terms, buyers are referred to as buyers, customers and you.

2.What we do

Highland Hiddle is a marketplace for high quality, original crafts handmade in the Scottish Highlands and Islands. We shall act as the central point of contact between buyers and sellers, accepting orders and payments from buyers on behalf of and as agent for sellers and dealing with all customer communications, enquiries and issues.

If you decide to buy any items via our site, your contract for that purchase is between you and the seller of that item and that contract shall comprise these terms, the email confirmation of your order and the details of the item shown on our site. These terms shall prevail in the event of any conflict or inconsistency.

We cannot give any undertaking that the goods you purchase from sellers through the site will be of satisfactory quality and this and any other such warranties are disclaimed by us to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against the seller.

3. How do I place an order?

You can place an order for any item displayed on the HH website via the shopping cart. This is an offer to purchase. The order will be deemed to be accepted and the purchase contract formed between you and the seller when we (on behalf of and as agent for the seller) send you an email confirmation of that order. We would normally expect to issue that confirmation within 24 hours. If the order cannot be accepted for any reason, we will let you know by email.

We work with sellers to try and ensure that all listings are as accurate as possible but some items may vary slightly from their photographs.

If you have any queries or would like more information before placing an order, please contact us.

4. Payment

Payment for items ordered via the website may only be paid for using the payment methods we make available from time to time through our payment facility. We receive all payments as agent for the sellers and will deal with onward payments to the sellers or refunds to you as appropriate on their behalf.

Item listings will show the price of the item, options for delivery and any additional delivery charges which may apply.

If you order items for delivery outside the UK, they may be subject to import duties and taxes which are levied at the destination. You are responsible for any such charges. We are not able to confirm if any particular charges apply and you should check with your local customs office before placing an order.

5. Delivery

We would normally expect items to arrive with buyers within 3-5 working days of the order being accepted. If the delivery timescale will be longer because an item is personalised or made-to-order or if there is a known delay, we will let you know either through the item listing or by email once you have placed an order. Neither we nor the sellers are responsible for delays beyond our control.

You should ensure that the delivery details which you provide when you place an order are accurate and any special arrangements are noted e.g. leave in safe place, with a neighbour so that the delivery can be completed.

6 Returns and cancellation

If you have changed your mind about an order or an item you have received, please let us know by email to harriet@highlandhiddle.co.uk.

You have 14 days from the day you that receive an item to notify HH that you wish to return it and specify the reason why. We will then confirm the address to which the item should be returned. You then have a further 14 days to return the item - we recommend that you use a signed for service with proof of postage. Please note that you will bear the cost of returning the item.

We will refund you within 14 days of receiving confirmation of receipt of the returned item from the seller or if you cancelled your order before the item was sent to you, within 14 days of your email to us cancelling the order. The refund will cover the price you paid for the item but not postage costs unless the item is faulty.

The following items are not returnable - perishable items, items which are personalised or bespoke or made to specific requirements, items which cannot be returned for hygiene reasons.

We hope that all items arrive with you in perfect condition but if you do receive an item that is faulty, please email harriet@highlandhiddle.co.uk with details and if possible, a photograph of the issue, so that we can try to resolve things as soon as possible.

7. GDPR and Use of Information

Highland Hiddle complies with the principles of the General Data Protection Regulations. Our privacy policy sets out further details. We will provide your name and address to the relevant seller to allow them to fulfil your order.

8. General

If any part of these terms shall be held to be invalid or unenforceable for any reason by any court of competent jurisdiction, such provision shall be ineffective but shall not effect any other part of these terms.

9. Law

These terms are governed and construed in accordance with Scots law.